Return/Cancellation Policy

RETURN & CANCELLATION POLICY

Effective Date: 27/09/2026

This Return & Cancellation Policy applies to purchases, bookings, appointments, consultations, services and products offered through https://aadharayurved.com/.

The Website is owned and managed by AADHAR INSTITUTE OF AYURVED, operating under the brand name Aadhar Ayurved.

1. Appointment Cancellation

Customers may request cancellation of an appointment by contacting Aadhar Ayurved through the contact details provided on the Website.

Cancellation requests should be made at least 24 hours before the scheduled appointment.

The applicable refund, if any, will depend on the type of appointment/service booked and the cancellation timing.

2. Rescheduling

Subject to availability, customers may request rescheduling of an appointment by contacting Aadhar Ayurved.

Rescheduling requests should preferably be made at least 24 hours before the scheduled appointment.

3. Online Consultation Cancellation

For online consultations, cancellation/refund eligibility will depend on whether the consultation has already been scheduled, initiated or completed.

Once a consultation has been provided or substantially commenced, a refund may not be available except where required by applicable law or determined by Aadhar Ayurved.

4. Treatment Packages and Wellness Programs

Cancellation and refund terms for treatment packages, residential programs, wellness programs, Panchakarma programs or other prepaid services may vary depending on:

  • The service booked
  • Date of cancellation
  • Whether the service has commenced
  • Services already provided
  • Products/materials already supplied
  • Administrative or booking costs

The applicable terms may be communicated to the customer at the time of booking.

5. Product Returns

Product return eligibility depends on the type and condition of the product.

Products may be eligible for return only where:

  • The wrong product was delivered;
  • The product was damaged during delivery;
  • The product received is defective or otherwise eligible under applicable law; or
  • A return is specifically approved by Aadhar Ayurved.

Products that are opened, used, tampered with or otherwise unsuitable for resale may not be eligible for return, subject to applicable law.

For healthcare, Ayurvedic, consumable or personal-care products, return eligibility may be subject to product-specific conditions and applicable legal requirements.

6. Return Request Period

Customers should report an eligible product issue within 24 days of delivery.

The customer may be required to provide:

  • Order number
  • Product name
  • Description of the issue
  • Photographs/videos
  • Packaging details
  • Other information reasonably required to investigate the complaint

7. Non-Returnable Products

Subject to applicable law, certain products may not be eligible for return, including products that are:

  • Opened or used;
  • Tampered with;
  • Damaged after delivery due to customer handling;
  • Expired due to delayed acceptance or improper storage by the customer;
  • Personal-care or hygiene products where return is inappropriate;
  • Products specifically identified as non-returnable at the time of purchase.

8. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method, subject to the payment gateway and banking processes.

Refund processing may take approximately 8-10 business days after approval.

The time taken for the amount to appear in the customer’s account may depend on the customer’s bank or payment provider.

9. Failed or Duplicate Payments

If your bank/payment gateway has debited your account but the order or booking was not successfully confirmed, please contact us with the transaction details.

We will verify the transaction status and, where a refund is due, initiate the appropriate process.

10. Cancellation by Aadhar Ayurved

Aadhar Ayurved reserves the right to cancel or modify an order, appointment or service in circumstances including:

  • Product unavailability;
  • Incorrect pricing or technical errors;
  • Payment verification issues;
  • Unserviceable delivery location;
  • Operational reasons;
  • Suspected fraudulent activity; or
  • Other circumstances where fulfilment is not reasonably possible.

Where a payment has been received for a cancelled order/service and a refund is applicable, the amount will be processed according to the applicable refund procedure.

11. How to Request a Return, Cancellation or Refund

Please contact:

Aadhar Ayurved
Owned and Managed by AADHAR INSTITUTE OF AYURVED

Email: aadharayurved@gmail.com
Phone: 9270485050

Please include your:

  • Full name
  • Order/booking number
  • Registered mobile number
  • Date of purchase/booking
  • Product/service name
  • Reason for cancellation/return/refund

12. Policy Changes

Aadhar Ayurved may modify this Return & Cancellation Policy from time to time.

The updated policy will be published on this page with the revised Effective Date.

13. Contact Us

For return, cancellation and refund-related queries:

Aadhar Ayurved
Owned and Managed by AADHAR INSTITUTE OF AYURVED

Address: 3rd Floor, Waris Height . In Front of Hotel Ellora Palace, Balajinagar, Dhankawadi, Pune, Maharashtra 411043
Phone: 9270485050
Email: aadharayurved@gmail.com

Last Updated: 27/09/2026